Many common trade and service-based industries, such as plumbing and electrical, have regulations in place which hold contractors to certain standards of safety and professionalism, protecting property owners and members of the public from danger and poor workmanship. Graffiti removal and most other stain removal services don’t have these same regulations because the equipment and processes are uniquely different.
At an absolute minimum, seek a contractor who can provide evidence of an up-to-date public liability insurance policy. This provides compensation if the actions of a contractor caused injury or death to those on your premises. If the contractor doesn’t have public liability insurance, the property owner can be held liable.
While public liability insurance provides adequate financial compensation, it is preferable to prevent these incidents from happening at all. Any contractor will vouch for their safe practices, but only a handful can display evidence to verify it. Contractors who choose to learn and be held accountable to leading safety benchmarks can incorporate AS/NZS 4801 Occupational Health and Safety Management Systems into their everyday practices. The OH&S Management System ensures a business has a suitable OH&S policy, is capable of creating, assessing and reviewing its OH&S procedures and can demonstrate this via certification. Ask a potential contractor to provide their AS/NZS 4801 certificate. View the date of the last certificate update – contractors who hold themselves to high standards will ensure this is updated yearly through independent auditing.
Some tasks will need to be performed in customer-facing areas during business hours. It’s important to ensure your contractors will take appropriate measures to protect your customers. Even if customers do not become injured, work which appears to be unsafe or greatly disturbs their visit will reflect poorly on your business. Ask potential contractors how they manage traffic and pedestrians. Those who follow leading practices will provide suitable barriers, warning signs and traffic management, similar to how council’s manage roadworks.
Professional contractors will also provide a personalised risk assessment before a job commences, outlining all risks and the controls put in place to manage these risks. One of the most common risks is slippage from excess water or chemical spills. Professional contractors will manage excess water with vacuum recovery systems and carry chemical spill kits for use when necessary.
Schools, childcare centres, doctor’s surgeries and other areas frequented by children should also insist contractors have had a working with children check. Legally, this is only required for those working with or caring for a person under 18 years of age, however it provides peace of mind that the most vulnerable individuals in your care are less exposed to danger.
The Graffiti Eaters receives yearly independent auditing to Quality Management ISO 9001, OH&S Management AS/NZS 4801, Environmental Management ISO 14001 and Risk Management ISO 31000, and became the first company in the graffiti and stain removal industry to achieve these standards back in 1995. Ensuring we reach these standards not only improves the quality and safety of our work, it creates consistency. Each time you request the services of a Graffiti Eaters technician, you are receiving a service which strictly follows a proven process that delivers quality work in a safe manner.
Every Graffiti Eaters client is provided with:
A personalised risk management report outlining the risks and the controls in place to manage these risks (we discuss this with you before commencing work).
The opportunity to view our management certification, $20 million public liability insurance policy and the technicians working with children documentation.
Nationwide organisations such as Woolworths, 7/11, Kmart, Westpac and Commonwealth Bank trust us to maintain their properties in a safe and courteous manner. Request a quote or contact us to find out more!