I rang Maureen at 4.50pm on Friday, 01 September 2006, requesting a quotation to clean my pavers. Maureen was most helpful and transferred me to Jill who was also most helpful, advising that one of your specialists would contact me the following Monday, would come to my home to give me a quotation and to ‘walk me through’ the process.
Alex left a message on my answering machine at 7.45am the following Monday, rang me later in the day to arrange a time to see the pavers needing to be cleaned, made sure I understood the process, tried out two areas to ensure his high pressure method would provide satisfactory results, and gave me a quotation on the spot.
Alex rang the following morning saying, because it was raining he would be unable to complete his outdoor painting jobs, he could come to me for three hours that afternoon. He arrived when he said he would, listened to my requirements, moved potted plants and went to work enthusiastically.
Alex wasted no time, was unfailingly courteous, obviously enjoyed his work, and left my pavers superbly cleaned – nearly as good as newly laid. He cleaned the walls and fences, packed up his gear, arranged with one neighbour to clean her pavers and left a card which I have given the mother of another neighbour who was interested in having her pavers cleaned too.
Alex is an excellent ambassador for your company. Please pass on my commendation to him and to Maureen and Jill, and please thank Mr/Ms Holmes for a prompt written quote and acknowledgement of my received payment. You are to be congratulated on the efficiency and courtesy of the folk with whom I dealt and the good reputation of your company which they are enhancing.